Services
Help Desk Support
Unlimited phone, chat, and email support
Ticket system enabling submission and monitoring of statuses resolution
Help desk for pop-up questions and minor issues
Support for Mac, PC, Chromebook, mobile, and tablet devices
Device performance and speed tuneups
Software installation and support
Guidance and assistance using software and applications
Automated security - computer virus, malware detection and removal
Troubleshooting, patching and updates to hardware, applications, and devices
Preventative Tune Ups
Adware/spyware clean up, updates, virus protection verification, temporary files clean up, hard drive defragmentation, and startup optimization
Access to Techdrive Connect Support's Custom Software Platform
Automatic Backup - secure backup of systems and data
Security Suite - antivirus, VPN, firewall, hacker detection, data compliance, and more
Remote Workforce Support
Home network and computer security
VPN configuration for secure remote access to company networks
Procurement
Hardware reviews and recommendations
Backups and Disaster Recovery
Managed offsite and/or cloud backup strategies and solutions
Remote data migration
Disaster recovery (RTO & RPO)
Security and System Monitoring
Email security scans and web content filtering
Network security scans
Systems vulnerability scans
VPN Configuration
Monitoring of employees application usage and computer lockdown at termination
Active systems monitoring for hackers
Computer tracking and logging
Darkweb scans for leaked information
Email security scans and web content filtering
Custom network configuration
Firewall configuration and updates
Data Security and Privacy Compliance
Guidance to Implement and maintain a data security and privacy compllance program that meets laws and regulations requirements applicable to your business
Checklists and documentation required to apply for certifications and show that your business follows required laws and regulations
Review of your website sign-up, login, and privacy policy to ensure these processes and documents are compliant with regulatory requirements and laws